Privacy Policy

Introduction

Arrocingio English Learning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arrocingio.com and use our English learning services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or services
• Fill out contact forms or subscribe to newsletters
• Communicate with us via email or phone
• Participate in surveys or feedback sessions

This information may include:

• Name and contact information (email, phone number, address)
• Educational background and English proficiency level
• Learning goals and preferences
• Payment and billing information
• Communications and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our English learning services
• To communicate with you about courses, schedules, and updates
• To process payments and manage your account
• To personalize your learning experience
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Customer support services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protecting our rights and property
• Ensuring user safety and security

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Student records: 7 years after course completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Payment records: 7 years for tax and accounting purposes

Your Rights and Choices

Under applicable privacy laws, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada where our servers are located. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).